Privacy Policy

1. Overview and Commitment

Benson Restoration and Construction Inc. (“Benson,” “we,” “our,” or “us”) is dedicated to protecting the privacy of property owners, insurance professionals, and visitors who utilize our website and online consultation desk. This Privacy Policy outlines the types of data we gather, how that information is utilized, and the strict controls we employ to safeguard your personal records.

2. Information We Collect

2.1 Information You Voluntarily Provide

When you complete an incident inquiry form, request technical advice, or contact our estimating desk, we collect:

• Contact Identifiers: Your full name, email address, city, state, and property zip code.
• Property Loss Information: Details regarding the nature of property damage (water, fire, mold, storm), affected materials, photos, and insurance claim information submitted voluntarily for assessment.
• Correspondence: Records of inquiries and communications submitted to our technical directors.

2.2 Automatically Collected Telemetry

When you navigate our website, our servers automatically collect non-personally identifiable telemetry including browser type, operating system, referring URLs, pages viewed, and visit timestamps. This data is utilized solely for performance monitoring, server security, and website optimization.

3. How We Use Collected Data

Information gathered by Benson Restoration and Construction Inc. is used strictly for legitimate business purposes:

• To evaluate your property damage scenario and deliver technical restoration guidance.
• To review insurance estimate discrepancies, Xactimate scopes, or building code questions.
• To respond promptly to editorial inquiries, fact-checking submissions, and feedback.
• To detect, prevent, and mitigate fraudulent inquiries or security threats.

4. Zero Data-Selling Guarantee

We never sell, rent, trade, or monetize your personal information or property loss data. We do not distribute your contact details to third-party telemarketers, lead brokers, public adjusters, or unaffiliated contractors. Your information is shared only with verified technical staff assigned to review your loss scenario or when required by lawful legal process.

5. Cookies and Web Technologies

We use essential and analytical cookies to ensure core website functionality and evaluate content performance. You can instruct your browser to refuse cookies; however, certain interactive website features may experience degraded functionality.

6. Data Security and Retention

We implement industry-standard administrative, technical, and physical safeguards—including SSL/TLS encryption—to protect submitted records against unauthorized access, alteration, or disclosure. Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy.

7. Your Privacy Rights (CCPA/CPRA & State Disclosures)

Depending on your jurisdiction, you have the right to:

• Request disclosure of the specific pieces of personal information collected about you.
• Request correction of inaccurate contact records.
• Request deletion of personal data collected through our platform.
• Opt out of any non-essential data processing without facing discriminatory treatment.

8. Contact Our Privacy Officer

To exercise your privacy rights or request data removal, contact our compliance department: