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Benson Restoration and Construction Inc.

TECHNICAL RESTORATION & CLAIMS PORTAL Lic #CGC1529841 | IICRC Master Certified #89241
Claims & Dispatch Desk: Online Inquiry Portal

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Insurance Information Institute (III) Aligned Policyholder Guidance

Property Insurance Claims & Cost Guidance

Demystifying Xactimate estimates, recovering withheld depreciation, negotiating scope disputes, and asserting your rights as a property owner.

Claims Roadmap

The 4-Stage Insurance Claim Life Cycle

Navigating insurance adjusters requires detailed line-item proof. Execute these 4 crucial phases:

01

First Notice of Loss (FNOL)

File promptly with your carrier, secure your official claim number, and request immediate authority for emergency stabilization.

02

Adjuster Walkthrough

Walk the site with your restoration specialist present to verify the adjuster records all hidden moisture, soot, and structural tears.

03

Xactimate Line Comparison

Cross-reference the adjuster’s pricing sheet against contractor scope sheets to identify omitted line items and code upgrades.

04

Depreciation Release

Submit final contractor invoices, lien waivers, and Certificates of Completion to claim your full withheld RCV depreciation.

Practical Homeowner Tutorials

Related Insurance & Financial Guides

Essential resources on proof-of-loss filings, loss of use funds, and contractor negotiations.

Additional Living Expenses

Loss of Use (Coverage D): Hotel & Food Reimbursement Rights

How to track displacement meal receipts, temporary utility bills, and short-term rental leases for full carrier payout.

By Elena Castillo • 7 min read

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Inventory Spreadsheets

Itemized Personal Property Loss: Building an Indisputable Schedule

Writing exact model numbers, serial numbers, and condition notes to prevent blanket depreciation reductions.

By Elena Castillo • 8 min read

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Direct Billing

Assignment of Benefits (AOB) vs. Direct Pay Authorizations

Understanding the legal difference between assigning your full claim vs. giving your contractor direct insurance billing authority.

By Elena Castillo • 9 min read

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Matching Laws

Uniform Appearance & Matching Laws: Replacing Discontinued Siding & Flooring

How state insurance matching statutes force carriers to replace entire elevations when replacement materials do not match.

By Elena Castillo • 10 min read

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Mortgage Checks

Endorsing Insurance Claim Checks with Mortgage Lenders

How to navigate mortgage escrow holdbacks and schedule lender progress inspections to release rebuild funds on time.

By Elena Castillo • 8 min read

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Overhead & Profit

The “Three Trades” Rule for General Contractor Overhead & Profit

Legal justification for including 10% Overhead and 10% Profit whenever three or more trades are required on a rebuild.

By Elena Castillo • 8 min read

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EC
Category Editor

Elena Castillo

Elena is Benson Restoration’s Licensed General Contractor and Insurance Contributor. Certified in Xactimate 28/X1 estimating, she provides transparent analysis of property loss calculations, building code supplements, and appraisal rights.

Licensed General Contractor
Xactimate Level 3 Certified
Read Full Author Credentials →

Frequently Asked Questions

Insurance Claims FAQs

What happens if my contractor’s estimate is higher than the insurance adjuster’s estimate?

This is common. Initial insurance estimates frequently miss hidden demolition steps, code upgrades, and proper drying equipment charges. Your contractor submits a line-item “supplement” with photographic evidence to bridge the gap before rebuild begins.

Can an insurance company drop my policy after I file a water damage claim?

State laws prohibit carriers from cancelling a policy mid-term solely due to filing a single legitimate loss claim. However, multiple claims within a 3-year window can impact your non-renewal status or future premium rates in the CLUE database.